Privacy Policy

1. Introduction

This Privacy Policy explains how 7wgame ("we", "us", "our", "Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your", "User", "Player") who access and use our online gaming platform at https://7wgame.cam. We are committed to protecting your privacy and handling your personal data in accordance with international data protection standards and best practices.

By registering an account, accessing our platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal information as described herein. This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

2. Information We Collect

To provide you with our gaming services, comply with legal obligations, and enhance your experience on the 7wgame platform, we collect several categories of personal information:

2.1 Personal Identification Information

When you register an account on 7wgame, we collect the following personal identification details:

• Full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk / national identity card)
• Date of birth to verify that you meet the minimum age requirement of 21 years
• Residential address including street address, city, province, and postal code
• KTP number and copies of your KTP for identity verification purposes
• Selfie photograph holding your KTP to verify account ownership and prevent fraud
• Gender (optional demographic information)

2.2 Contact Information

We collect contact details to communicate with you about your account, transactions, promotions, and customer service matters:

• Email address for account notifications, password resets, and marketing communications (where you have opted in)
• Mobile phone number for account security, two-factor authentication, and customer service communications
• Preferred communication language (Bahasa Indonesia or English)

2.3 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details including bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, Bank Syariah Indonesia), account number, and account holder name
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
• Transaction history including deposits, withdrawals, bet amounts, wins, losses, and account balance changes
• Payment verification documents such as bank statements or e-wallet screenshots (when requested for security verification)

2.4 Gaming Activity Data

We track your gaming activity to provide personalized services, detect fraud, ensure responsible gaming, and comply with regulatory requirements:

• Game play history including games played, bet amounts, outcomes, and session durations
• Sports betting activity covering all bandar bola (football bookmaker betting), mix parlay (accumulator bets), and individual match bets placed
• Bonus and promotion participation including bonuses claimed, wagering progress, and fulfillment of promotional terms
• Responsible gaming settings such as deposit limits, loss limits, session time limits, and self-exclusion preferences

2.5 Technical and Device Information

When you access the 7wgame platform, we automatically collect certain technical information:

• IP address to verify your geographic location and detect potential fraud
• Device information including device type, operating system, browser type and version, screen resolution
• Cookies and tracking technologies to enhance user experience, remember preferences, and analyze platform usage
• Access logs recording date, time, and duration of each session
• Clickstream data showing pages visited, features used, and navigation patterns

2.6 Customer Service Communications

When you contact our customer service team via live chat, email, or WhatsApp, we collect and retain:

• Conversation records including all messages exchanged
• Support ticket details documenting issues reported and resolutions provided
• Customer satisfaction feedback if you participate in post-interaction surveys

3. How We Use Your Information

7wgame uses the personal information we collect for the following legitimate business purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your gaming account
• Verify your identity, age (21+ requirement), and address (KYC compliance)
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, sports betting markets, live dealer tables, and all platform features
• Track game results, maintain accurate balance records, and calculate winnings/losses
• Administer bonuses, promotions, and loyalty programs

3.2 Security, Fraud Prevention, and Compliance

• Detect and prevent fraudulent activity, money laundering, underage gaming, and other illegal activities
• Monitor for duplicate accounts, collusion, bonus abuse, and violation of platform terms
• Comply with international gaming regulations, anti-money laundering laws, and legal obligations
• Respond to legal requests, court orders, and law enforcement inquiries
• Protect the security and integrity of the 7wgame platform and other users

3.3 Customer Service and Communication

• Respond to your inquiries, questions, and support requests
• Send transactional notifications (deposits confirmed, withdrawals processed, bonus credited, etc.)
• Provide account-related communications (password resets, security alerts, policy updates)
• Deliver customer service in your preferred language (Bahasa Indonesia or English)

3.4 Responsible Gaming and Player Protection

• Monitor gaming behavior to identify potential problem gaming patterns
• Implement and enforce deposit limits, loss limits, and session time controls you have set
• Process self-exclusion requests and maintain exclusion records
• Provide resources and support referrals for players experiencing gaming-related problems

3.5 Platform Improvement and Analytics

• Analyze platform usage patterns to improve user experience
• Test new features, games, and platform functionality
• Conduct market research and understand Indonesian player preferences
• Optimize platform performance, loading speeds, and mobile responsiveness

3.6 Marketing Communications (With Your Consent)

• Send promotional offers, bonus announcements, and special event notifications
• Provide personalized game recommendations based on your play history
• Inform you of new features, games, and platform updates

You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in emails.

4. Data Sharing and Disclosure

7wgame does not sell your personal information to third parties. We may share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating the 7wgame platform. These include:

• Game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, etc.) who deliver game content and require limited player data for game operation and RTP verification
• Payment processors who facilitate Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallet transactions (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Identity verification services that help verify KTP authenticity and prevent fraud
• Customer service platforms that power our live chat, email, and WhatsApp support systems
• Cloud hosting and data storage providers who maintain secure servers storing platform data

All service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection regulations.

4.2 Legal and Regulatory Compliance

We may disclose your personal information when required by law or in response to:

• Valid legal processes such as court orders, subpoenas, or search warrants
• Law enforcement requests or government inquiries
• Regulatory authorities overseeing online gaming licensing and compliance
• Requests related to anti-money laundering investigations or suspicious activity reports

4.3 Business Transfers

In the event 7wgame is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent platform notice before your data is transferred and becomes subject to a different privacy policy.

4.4 Protection of Rights and Safety

We may disclose personal information if we believe in good faith that such disclosure is necessary to:

• Protect the rights, property, or safety of 7wgame, our users, or the public
• Detect, prevent, or address fraud, security issues, or technical problems
• Enforce our Terms and Conditions or other platform policies

5. Data Security Measures

7wgame takes data security extremely seriously and employs comprehensive technical and organizational measures to protect your personal information:

5.1 Encryption and Secure Transmission

• 256-bit SSL (Secure Socket Layer) encryption protects all data transmitted between your device and our servers—the same encryption standard used by major financial institutions
• TLS (Transport Layer Security) protocols ensure secure communication channels
• Encrypted database storage protects sensitive data at rest

5.2 Access Controls and Authentication

• Strict access controls limit employee access to personal data based on role requirements
• Multi-factor authentication for administrative access to systems and databases
• Regular password requirements and account security monitoring
• Automatic logout after periods of inactivity to prevent unauthorized access

5.3 Infrastructure Security

• Secure data centers with physical security measures, redundancy, and backup systems
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• DDoS (Distributed Denial of Service) attack mitigation

5.4 Employee Training and Policies

• All 7wgame employees undergo data protection and security training
• Confidentiality agreements prohibiting unauthorized disclosure of user data
• Regular security awareness updates and best practice guidance

While we implement industry-leading security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our protective measures and respond rapidly to any potential security incidents.

6. Data Retention

7wgame retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account remains active, we retain all personal, financial, and gaming activity data to provide ongoing services, maintain accurate records, and enable you to access your account history.

6.2 Closed Account Data

After voluntary account closure, we retain certain data for legal and regulatory compliance purposes:

• Financial transaction records: Retained for a minimum of 7 years to comply with anti-money laundering regulations and tax laws
• Identity verification documents (KTP): Retained for 7 years for compliance and fraud prevention
• Gaming activity history: Retained for 7 years for regulatory audit purposes and dispute resolution
• Marketing communication preferences: Retained indefinitely to honor your opt-out choices

6.3 Legal Hold Exceptions

In cases of ongoing disputes, investigations, litigation, or regulatory inquiries, we may retain relevant data beyond standard retention periods until the matter is resolved.

7. Your Privacy Rights

As a 7wgame user, you have several rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view much of this data directly through your account dashboard. For a comprehensive copy of all your data, contact our customer service team.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information through your account settings, or contact customer service for assistance.

7.3 Right to Deletion

You may request deletion of your personal data, subject to legal retention requirements. Note that we must retain certain data for regulatory compliance (financial records, identity verification, gaming history) even after account closure.

7.4 Right to Object

You may object to certain data processing activities, particularly marketing communications. You can opt out of promotional emails through your account settings or by clicking unsubscribe links.

7.5 Right to Data Portability

You have the right to request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

7.6 Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our customer service team at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

7wgame uses cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze usage patterns.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences over time.

8.2 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality, including login sessions, account authentication, and security features
• Functional cookies: Remember your preferences such as language selection, display settings, and game favorites
• Analytical cookies: Help us understand how users interact with the platform, which pages are visited most, and where improvements are needed
• Marketing cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may prevent you from accessing certain platform features or logging into your account.

9. Children's Privacy

7wgame is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. Our KYC verification process is specifically designed to prevent underage individuals from creating accounts.

If we become aware that an individual under 21 has provided personal information or created an account, we will immediately delete such information and close the account. All bets placed by underage users will be voided and winnings forfeited.

If you believe a minor has accessed the 7wgame platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

7wgame reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes by:

• Posting an updated Privacy Policy on the platform with a revised "Last Updated" date
• Sending an email notification to registered users (for significant changes affecting your rights)
• Displaying a prominent notice on the platform homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 7wgame platform after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Live Chat: Available 24/7 through the platform
• Customer Service: Indonesian-speaking agents available via WhatsApp and email

We will respond to all privacy-related inquiries within 30 days of receipt. For urgent security concerns, mark your communication as "URGENT: Security Issue" for expedited handling.