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Our customer service team is trained in responsible gaming support and can help you implement limits, activate self-exclusion, or discuss your concerns. Reach out anytime via live chat, email, or WhatsApp.
Our Commitment to Player Welfare
Your wellbeing matters more than revenue
7wgame is committed to promoting responsible gaming practices and protecting vulnerable players from the potential harms of problem gambling. While the vast majority of our users enjoy online gaming as safe, entertaining recreation, we recognize that for a small percentage of players, gaming can develop into a compulsive behavior that causes financial, psychological, and social harm.
We take this responsibility seriously. That's why we've invested heavily in prevention tools, early intervention systems, self-exclusion mechanisms, and professional support referrals to ensure every 7wgame player can maintain control over their gaming activity. This page explains the comprehensive responsible gaming framework we've built, the warning signs you should watch for, and the concrete steps you can take if you feel your gaming is becoming problematic.
Recognize the Warning Signs
Problem gaming develops gradually. Watch for these early warning signs:
- Spending more time or money on gaming than you can afford
- Chasing losses by increasing bet sizes or deposit frequency
- Gaming to escape problems, stress, or negative emotions
- Lying to family or friends about gaming activity or losses
- Neglecting work, school, or personal relationships due to gaming
- Borrowing money or selling possessions to fund gaming
- Feeling restless, irritable, or anxious when unable to play
- Repeatedly failing in attempts to cut back or stop gaming
If you recognize two or more of these signs in your own behavior, it's time to take action. Contact our customer service team immediately to discuss self-exclusion options and support resources.
Strict Age Verification: 21+ Only
Protecting young people is non-negotiable
7wgame strictly enforces a minimum age requirement of 21 years for all users. This is higher than the legal gambling age in many jurisdictions, reflecting our commitment to protecting young adults who may be particularly vulnerable to developing problem gaming behaviors.
Our age verification process requires all users to submit a clear photograph of their Indonesian KTP (Kartu Tanda Penduduk / national identity card) along with a selfie holding the KTP. Our verification team manually reviews every submission to ensure authenticity and age compliance. Any user found to be under 21 will have their account immediately closed, all bets voided, and any winnings forfeited. We also employ sophisticated fraud detection algorithms to identify fake IDs and prevent underage access.
Parents and Guardians
If you believe a minor has accessed the 7wgame platform, please contact us immediately at [email protected] with subject line "Underage User Report". Include any relevant information such as the username or email address associated with the account. We will investigate immediately and take appropriate action.
We also recommend parents install internet filtering software and monitor their children's online activity to prevent access to gambling sites.
Your Responsible Gaming Toolkit
Powerful controls to keep gaming within healthy boundaries
7wgame provides a comprehensive suite of responsible gaming tools accessible through your account settings. These tools are designed to help you maintain control over your gaming activity before problems develop. We strongly encourage all players to set reasonable limits based on their personal financial situation and time availability.
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Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account within each period. For example, a daily limit of Rp 500,000 means you cannot deposit more than that amount in any 24-hour period, regardless of your account balance. Limits can be decreased immediately but increases require a 24-hour cooling-off period to prevent impulsive decisions.
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Loss Limits
Set maximum loss thresholds for daily, weekly, or monthly periods. If your net losses reach the specified limit, you will be prevented from placing additional bets until the next period begins. This protects you from chasing losses—one of the most dangerous patterns in problem gaming. For example, a weekly loss limit of Rp 2,000,000 means if you lose that amount by Wednesday, you cannot place additional bets until the following Monday.
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Session Time Limits
Control how long you spend gaming in a single session. Set a time limit (for example, 2 hours), and when that time expires, you will be automatically logged out and prevented from logging back in for a specified cooling-off period. This tool helps prevent marathon gaming sessions that can lead to fatigue, poor decision-making, and excessive losses.
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Reality Checks
Receive periodic reminders showing how long you've been playing and how much you've won or lost in the current session. Reality checks interrupt gaming flow to give you a moment of reflection: Are you still having fun? Are your losses within your budget? Is it time to take a break? You can configure the frequency of these reminders (every 30 minutes, 60 minutes, etc.).
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Self-Exclusion
Temporarily or permanently block yourself from accessing your 7wgame account. We offer flexible self-exclusion periods: 24 hours, 72 hours, 7 days, 30 days, 6 months, or permanent closure. During a self-exclusion period, you cannot log in, deposit funds, or place bets. You will not receive promotional communications. Self-exclusion cannot be reversed until the chosen period expires, and requests for permanent closure are irreversible. To request self-exclusion, contact our customer service team via email or live chat.
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Take a Break
Similar to self-exclusion but with more flexibility. A "Take a Break" period blocks account access for 24-72 hours, giving you a short cooling-off period without the commitment of longer self-exclusion. This is useful if you've had a particularly bad session, feel emotions running high, or simply want to step back and reassess. You can activate Take a Break directly through your account settings.
How to Access These Tools
Log in to your 7wgame account, navigate to Settings → Responsible Gaming, and configure any combination of these tools to suit your needs. Changes to deposit limits, loss limits, and session time limits take effect immediately when lowering limits or after a 24-hour waiting period when increasing limits.
Getting Professional Help
You don't have to face problem gaming alone
If you believe your gaming has become a problem—or if friends or family members have expressed concerns—it's important to seek professional help. Problem gaming is a recognized behavioral disorder, and like other addictions, it responds well to professional treatment. Recovery is possible, and many people have successfully regained control over their gaming habits with proper support.
While 7wgame provides tools and support to help you manage your gaming activity, we are not mental health professionals. For clinical assessment and treatment, we recommend contacting the following organizations that specialize in problem gambling support:
National Problem Gambling Hotline
Many countries operate 24/7 helplines providing free, confidential support for problem gamblers and their families. Trained counselors can assess your situation, provide immediate crisis support, and refer you to local treatment services.
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction. Find meetings in Jakarta, Surabaya, Bali, and other major Indonesian cities.
Licensed Therapists
Cognitive Behavioral Therapy (CBT) has proven highly effective in treating gambling disorders. Seek a licensed psychologist or psychiatrist with experience in addiction counseling. Many offer teletherapy options for privacy and convenience.
Crisis Support
If you're experiencing a mental health crisis or having thoughts of self-harm related to gambling losses:
- Indonesia: Call 119 (National Suicide Prevention Hotline) or contact your nearest hospital emergency department
- International Crisis Text Line: Many countries offer text-based crisis support—search for services available in your region
- Family Doctor: Your GP can provide immediate assessment and referrals to appropriate mental health services
Your life matters more than any gambling loss. Please reach out for help.
Protecting Vulnerable Others
How to support friends and family members struggling with gaming
If you're concerned that a friend or family member may have a gaming problem, your support can be crucial to their recovery. However, it's important to approach the situation with empathy, avoid judgment, and respect their autonomy while still setting appropriate boundaries.
What You Can Do:
- Express concern without judgment: Choose a calm, private moment to share your observations. Use "I" statements: "I've noticed you seem stressed about money lately" rather than "You have a gambling problem."
- Listen actively: If they open up about their struggles, listen without interrupting or lecturing. Acknowledge the difficulty of their situation.
- Provide information: Share resources about problem gaming support services, but don't force them to seek help immediately. Change happens when the person is ready.
- Set boundaries: Refuse to lend money that might be used for gaming. Protect your own financial security while still offering emotional support.
- Encourage professional help: Suggest they contact a helpline or therapist. Offer to help them find appropriate resources or accompany them to their first appointment if they're nervous.
- Take care of yourself: Supporting someone with addiction is emotionally draining. Consider joining a support group for friends and families of problem gamblers.
What to Avoid:
- Shaming or blaming: Guilt and shame often drive people deeper into addiction as they try to escape negative emotions through gaming.
- Enabling behavior: Paying their debts, covering their responsibilities, or making excuses for them prevents them from facing the consequences of their actions.
- Controlling their behavior: You cannot force someone to stop gaming. They must choose recovery for themselves.
- Ignoring the problem: Hoping it will resolve on its own rarely works. Early intervention leads to better outcomes.
If you believe a family member who uses 7wgame has a gaming problem, you can contact our customer service team to request that we reach out to the user with responsible gaming resources. While we cannot close accounts at the request of third parties (to protect user privacy), we can flag accounts for enhanced monitoring and proactive outreach from our responsible gaming team.
Tips for Healthy Gaming
Keep gaming fun with these simple guidelines
Set a Budget
Decide before you play how much you can afford to lose. Only use money budgeted for entertainment, never money needed for bills, food, or other essentials.
Set Time Limits
Decide how long you'll play before starting. Use our session time limit tools to automatically log you out after your planned session ends.
Keep Life Balanced
Gaming should be one of many leisure activities. Maintain work, relationships, hobbies, exercise, and social connections outside of gaming.
Never Chase Losses
Accept losses as the cost of entertainment. Never increase bets or deposit additional funds trying to win back money you've lost.
Avoid Gaming While Impaired
Don't play when drinking alcohol, using drugs, or experiencing strong emotions like anger or stress. These states cloud judgment and lead to impulsive decisions.
Don't Borrow to Play
Never borrow money, use credit cards, or take loans to fund gaming. This is a major red flag indicating problem gaming behavior.